Mr. Laureyns,
I would like to take this opportunity to let you know, I appreciate your company and that I am grateful for your employee, Michael Jamula.
On Saturday, March 19th, I was experiencing trouble with my furnace. Michael was on call and he walked me through various steps over the phone. With his patience and understanding, he was able to solve the problem.
It is with great pleasure doing business with you and your wonderful employees.
Sincerely,
Karen M